Terms and Conditions
1.
By
placing a booking with us you agree to the following Terms and
Conditions.
2. Booking. When making a booking we ask you to provide us with your home address and a telephone number. We send you a confirmation letter on receipt of a deposit. The balance is due two months prior to commencement of your stay, unless other terms are expressly agreed by us in writing.
3.
Payments can be made either by bank transfer or by cheque. We do not
have a facility to process credit cards.
4.
Check
in and out time. Unless a different check-in or check-out time is
expressly confirmed in writing, The Lawns House, and The Lawns Spa
Apartment check in times is after 3pm, and the check-out time is
before 10:30am.
5.
Refunds. We will refund you, including your
deposit,
but only if we can re-sell your booking at the price
equal or greater than your booking price.
An
administration fee may be
charged.
6.
Travel
insurance. You are advised to have comprehensive travel insurance.
If your circumstances change and you need to amend or cancel your
booking, we may not be able to refund you, or change your booking;
your travel insurance should cover such eventualities.
7.
Cancellations. We reserve the right to cancel your booking at any
time. We will refund you any money you paid us, including your
deposit. If your stay with us has already commenced, a pro-rata
refund will be issued.
8.
Liabilities. Under no circumstances our liability to you
extends beyond the money you paid us.
9.
Smoking. The Lawns House and The Lawns Apartment are
strictly
non-smoking
premises throughout.
Vaping inside is not allowed.
You are welcome to smoke outside if you wish.
10. Fire
procedures. Full Fire Register and instructions of what to do in the
event of fire are available at The Lawns House in the welcome
booklet, located in the Drawing Room. You are advised to make
yourself familiar with the documents and ensure that all persons in
your party and your guests do the same.
11.
The
Lawns House has two working fireplaces, locate in the Drawing and
the Dining Rooms. Operation of those is allowed by a responsible and
experienced person only. Open fire is not to be left without
supervision at any time.
12. Use of
the Garden and the play equipment by children. Children brought to
The Lawns Estate are your full responsibility at all times. Use of
the Garden and any play equipment is entirely at your own risk.
Children must be supervised at all times by a responsible adult.
Playground is for use by children between 3 and 14 years old, not
exceeding 50kg. Safety instructions for the trampoline are attached
to the safety net,
and must be followed at all times.
13.
The
area of the Garden next to The Lawns House is for exclusive use of
the guests of the Lawns House and their visitors. The play area is
not private and is shared with the residents and guests of The Lawns
Estate.
14.
Dogs or
other pets. We welcome well trained dogs, but an extra cleaning
charge may apply, agreed at the time of the booking. You must give
us notice before bringing any pets to the Estate. Under no
circumstances dogs or any other pet can be allowed upstairs in The
Lawns House (except for guide dogs), or on any pieces of furniture
anywhere on the Lawns Estate, even if you cover the furniture. No
bedding, blankets, pillows or cushions can be used by the pets, even
if covered. We advise you to bring your own dog blanket and a cage
if you feel there may be a need for it.
15. We
cannot guarantee the health and safety of your pets, and their
health and safety remain your responsibility at all times. Under no
circumstances we accept any responsibility whatsoever for your pets
falling ill, getting injured, going missing, becoming pregnant or
dying.
16.
Please
be advised that The Lawns House and The Lawns Apartment are
primarily hard floor surface environments. Hard floor surfaces may
be slippery when wet.
17. Breakages. Any breakages must be reported immediately. Antique
furniture is much easier to fix if all the pieces are saved, and the
breakage is fresh. Normally we are able to fix most things ourselves
without any cost to you. However, if asked by us, you agree to meet
the full cost of a
professional
repair. If you discover any breakage on your
arrival please report it immediately.
18.
Care
for antiques – clocks, tables, chairs.
a) You are
advised not to touch any clock in the Lawns House. The clocks are
very delicate, rare and expensive, and if damaged repair costs can
run into many hundreds, if not thousands of pounds.
If you damage any clock you agree to pay the full cost of the
repair, as well as a £500 administration fee.
b) The
dining table in The Lawns House is a rare and expensive antique.
Cleaning can be done by using specialist furniture polish only,
provided under the kitchen sink in The Lawns House. Under no
circumstances cleaning water based sprays or cleaning
solutions can be used. Please do not wipe the table with water. We
provide place mats which are stored in the sideboard in the Dining
Room, these must be used to protect the table.
c)
Fabric
upholstered chairs upstairs are for bedroom use only, and you are
not allowed to move them around the house. Those chairs are rare,
delicate and very expensive; therefore you are advised to take extra
care while using them.
19.
Care
for the house. We expect you to look after the property, and leave
it in the way you have found it. You agree to meet the full cost of
any extra cleaning, or any replacements or repairs that exceed
normal wear and tear. If you leave the premises in a state that our
normal cleaning rota cannot remedy in their usual time, and/or we have
to cancel the booking following yours, you agree to pay the
following booking fee, extra cleaning costs, as well as a £500
administration charge.
20.
Rubbish
and recycling. Rubbish can be placed in the grey bin in the yard.
Recycling, including glass, can be placed in the green bins.
21.
Linen.
We provide all linen for the number of sleeping spaces agreed at the
time of the booking, except for baby cots. Linen that we provide is
processed commercially; therefore you are advised not to wash it
yourself. We do wash all of our towels in house, using professional
Persil Pro washing powder, which sterilises at 40o. The
Lawns House has its own washing machine, The Lawns Spa Apartment
does not have a washing machine, but the laundry service can be
provided for a small fee. The Lawns Estate also has a gas powered
commercial tumble dryer, which can be made available for a small fee
to the guests on request.
22. Wi-Fi.
Both Lawns House and The Lawns Spa Apartment are covered by
high-speed Wi-Fi. The Lawns House has no network password, The Lawns
Spa Apartment network is password protected, the password is
provided inside The Apartment inside the welcome booklet.
23. The Hot
Tub. The Hot Tub is available for the use of the guests of The Lawns
House, for an additional fee. You must familiarise yourself with the
health and safety document prior to any use. The document is located
in the welcome folder in the Drawing Room.
24. Parking. We provide limited amount of parking to our guests. Guests
of The Lawns House can bring five cars by default, and any extra
cars need to be agreed at the time of the booking. Guests of The
Lawns Spa Apartment are allowed no more than two cars. Any
campervans brought to the estate need to be pre- agreed.
You park with us at your own risk. Under no circumstances we
accept any responsibility whatsoever for the safety of your vehicles
or their contents, or vehicles or their contents of your visitors.
25. Website
and advertising. Every reasonable step is taken to ensure that our
advertising presents an accurate representation of the Lawns House
and The Lawns Apartment and the grounds of The Lawns Estate.
However, pictures on our website and our agents’ websites are
for guidance purposes only, and may not be exact. This is because
seasons may affect appearance of the garden and the grounds and the
works to improve the Lawns Estate are never ending.
Each party irrevocably agrees that the courts of England and Wales
shall have exclusive jurisdiction to settle any dispute or claim
(including non-contractual disputes or claims) arising out of or in
connection with the Contract or its subject matter or formation.